Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at Hopper.info.usa@gmail.com

If your return is accepted, we do require you to pay the return shipping fee. Once item has been sent, send us the tracking number that your carrier gave you so we can begin the refund process. Items sent back to us without first requesting a return will not be accepted. Customer is responsible for return shipping.

You can always contact us for any return question at Hopper.info.usa@gmail.com



Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.



Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.



Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.



European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.



Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at Hopper.info.usa@gmail.com

DOUBLE MONK STRAP

"Double Monk Strap Shoes are elegant shoes that combine classic style with a modern touch, featuring two side straps with metal buckles that add a touch of luxury and distinction. These shoes are crafted from high-quality genuine leather and are available with various sole options such as leather, elastic, or rubber, providing comfort and stability. Double Monk Strap Shoes are the perfect choice for formal looks and special occasions, adding exceptional elegance to customers' wardrobes. These shoes are an outstanding option for wholesale buyers looking for products that attract customers seeking elegance and quality."

PATENT LEATHER DERBY

"Patent Leather Derby Shoes are elegant shoes featuring a classic design and an attractive shine thanks to patent leather, making them perfect for formal looks and special occasions. These shoes combine classic style with a modern touch, with open laces for added comfort and ease of wear. Made from high-quality leather, they are available with various sole options, including genuine leather, rubber, polyurethane, or elastic, providing stability and comfort. Patent Leather Derby Shoes are an excellent choice for wholesale buyers who want to offer a luxurious product suitable for customers seeking elegance and quality for special occasions."

HORSEBIT LOAFERS

"Horsebit Loafers are elegant shoes that combine classic design with luxurious details, featuring a metal decoration on the upper resembling a horsebit, adding a touch of sophistication and refinement. Made from high-quality leather, they are available with various sole options, including elastic, rubber, and genuine leather, providing comfort and stability to suit different tastes and needs. Horsebit Loafers are an excellent choice for wholesale buyers looking for stylish and comfortable products that meet the needs of customers seeking elegance and uniqueness in their footwear."

MONK STRAP

"Monk Strap Shoes are elegant shoes characterized by their unique design, which replaces laces with a side strap featuring a metal buckle, adding a touch of luxury and sophistication. These shoes blend classic and modern styles, making them perfect for formal looks and special occasions. Crafted from high-quality leather, they come with various sole options such as leather, elastic, or rubber to provide maximum comfort and stability. These shoes are an excellent choice for wholesale buyers looking for a product that combines distinctive style and high quality, catering to customers seeking elegance and uniqueness."

OXFORD

"Oxford Shoes combine classic elegance and distinction, featuring the traditional Oxford design that suits formal occasions and sophisticated looks. The shoe is available in two designs: either with Brogue perforations on the leather for an added luxurious touch or with a simple, elegant design without these details, catering to different customer preferences. Made from high-quality leather, they come with a sole available in genuine leather, elastic, or rubber, providing multiple options for comfort and stability. These shoes are an ideal choice for wholesale buyers looking for products that combine classic style with versatility in design."

DRESS SNEAKERS

"Dress Sneakers combine elegance and comfort, crafted from premium genuine leather both on the exterior and interior, ensuring high durability and all-day comfort. These shoes feature a sole made of TR or rubber, providing perfect stability and flexibility with every step. With a modern design that suits both formal and casual looks, Dress Sneakers are the ideal choice for wholesale clients looking for products that combine high quality and stylish appearance."

Brogue Sneakers

"Brogue Sneakers combine classic elegance with modern comfort, crafted from premium genuine leather both inside and out, ensuring high durability and quality. They feature a rubber sole that provides perfect stability and flexibility, making them ideal for everyday wear. With a stylish brogue design, they suit both formal and casual looks, making them the perfect choice for wholesale buyers seeking a blend of quality and sophistication."

DOUBLE MONK STRAP LOAFERS

"Double Monk Strap Loafers are elegant shoes that feature a sleek and luxurious design that combines classic style with modern touches. They have two side straps with metal buckles, adding a unique touch of sophistication and distinction. Made from high-quality genuine leather, they are available with various sole options, including genuine leather, rubber, polyurethane, or elastic, providing comfort and stability to suit different tastes and needs. Double Monk Strap Loafers are an excellent choice for wholesale buyers looking for products that combine elegance and comfort, meeting the needs of customers who seek uniqueness and high quality in their footwear."

Driving Loafers

"Driving Loafers crafted from premium genuine leather both inside and out, offering a combination of comfort and high durability. They feature a rubber sole that provides excellent stability and flexibility, making them ideal for everyday wear. With a classic design suitable for both formal and casual occasions, these loafers are the perfect choice for wholesale buyers looking for high quality and a touch of sophistication."

Penny Loafers

"Penny Loafers are classic shoes that combine comfort and elegance. Crafted from premium genuine leather on both the interior and exterior, they ensure high durability and comfort. They feature a compressed EVA sole, providing lightweight and shock-absorbing qualities, making them ideal for daily wear. Their sleek and simple design makes them suitable for both formal and casual looks, making them the perfect choice for wholesale buyers seeking high quality and classic elegance for their customers."

PATENT LEATHER TASSEL LOAFERS

"Patent leather tassel loafers are shoes that combine elegant design and simplicity with a touch of luxury, thanks to the shiny patent leather and the tassel detail on the upper, creating a blend of classic and contemporary style. Patent leather tassel loafers are an ideal choice for formal looks and special occasions, offering both comfort and elegance. Made from high-quality leather, they are available with various sole options, including genuine leather, rubber, polyurethane, or elastic, providing stability and comfort. These shoes are an excellent choice for wholesale buyers looking for a product that combines elegance, luxury, and high quality."

Chunky Loafers

"Chunky Loafers combine modern elegance with durability, crafted from high-quality materials to meet the needs of wholesale clients looking for distinctive and attractive footwear. They feature a classic leather or suede design with a modern touch, thanks to the thick EVA sole, which provides lightweight and shock-absorbing properties, along with stability and comfort while walking. These loafers are suitable for both casual and formal looks, making them the perfect choice for wholesalers who want to offer products that blend comfort and style, following the latest fashion trends."

CASUAL ATHLETIC

"Casual Athletic Shoes combine style and comfort with a modern design and eco-friendly materials. Made from high-quality synthetic fibers that provide durability and lightness, they focus on environmental protection by using sustainable materials instead of natural leather. Featuring a polyurethane (PU) sole, these shoes offer excellent flexibility and shock absorption, making them perfect for everyday wear. These shoes are the ideal choice for wholesale buyers looking for products that blend comfort and style, while also prioritizing environmental responsibility, adding extra value for customers interested in sustainability."

PLATFORM DERBY

"Platform Derby Shoes combine classic elegance with a modern touch, featuring a design inspired by traditional Derby shoes with the addition of a thick compressed EVA sole for enhanced comfort and stability. Made from high-quality genuine leather, they offer durability and a luxurious feel suitable for various occasions. The compressed EVA sole is lightweight and shock-absorbing, making these shoes perfect for daily wear as well as formal and casual looks. These shoes are an excellent choice for wholesale buyers seeking products that blend classic style with modern comfort, catering to customers looking for sophistication and distinction."

CHELSEA BROGUE BOOTS

"Chelsea Brogue Boots are the perfect blend of classic elegance and practical comfort, combining the simple Chelsea design with classic Brogue details etched into the leather. Crafted from high-quality genuine leather, they offer durability and a luxurious appearance. These boots feature a sturdy sole available in options such as elastic, rubber, or genuine leather, providing exceptional stability and comfort to suit various tastes and needs. They are an ideal choice for wholesale buyers looking for a product that merges classic style with a modern touch, catering to customers seeking unmatched elegance for both formal and casual looks."

HIGH-TOP SNEAKERS

"High-Top Sneakers are trendy shoes that combine a sporty style with high comfort. Their design covers the ankle, providing additional support and stability, making them ideal for daily activities and casual looks. Made from high-quality materials such as suede or leather, these sneakers feature a rubber sole that offers comfort, flexibility, and durability with every step. These shoes are an excellent choice for wholesale buyers looking for products that blend modern elegance with practical performance, adding a distinctive and stylish touch to their clients' collections."

CHUKKA BOOTS

"Chukka Boots are the perfect choice for those seeking a stylish and modern look that combines classic elegance with simplicity. Crafted from high-quality genuine leather, these boots reach the ankle, offering comfort and stability with a design that includes only three eyelets for laces. They feature a durable sole available in elastic, rubber, or genuine leather options, providing exceptional stability and comfort to suit various tastes and needs. Chukka Boots are an ideal option for wholesale buyers looking for a product that combines traditional elegance with modern comfort, catering to customers’ preferences for different occasions and styles."